What we collect
Your name, phone number, email, delivery addresses and date of birth, what you record about your allergies and disliked ingredients, and your subscription and meal choices.
Why we collect it
To prepare and deliver your meals, to serve your account and subscription, and to send notices about your meals and subscription. Offer notifications in the app are sent only with your consent; offer e-mails can be stopped with the unsubscribe link at the bottom of any of them or in settings.
Payments
Your card details are processed by the licensed payment provider and are never stored with us. We keep only the transaction reference.
Sharing
We do not sell your data. Delivery details reach only the driver assigned to you, and payment details reach only the payment provider.
Your rights
You can edit your data in the app, and request a copy or the deletion of your account by contacting us at the email on the contact page.
Security
Data travels encrypted and is stored on protected servers; access is limited to authorised staff and to what their work requires.
How long we keep it
Your conversations with our assistant Qasim are kept for 10 days, with phone numbers and e-mail addresses removed, and are then deleted automatically. Invoices and payment receipts are kept for five years, as the law requires, even after an account is deleted.