Frequently asked questions

From the weekly menu in the app: open the day, pick your meals from the available options before the lock time, and the app reminds you before the lock. If you do not choose, the system picks meals that fit your subscription and allergies.

Yes. Your daily protein and carbs follow your subscription, and you share them across the lunch and dinner dishes you pick, 25 g at a time per dish. Breakfast and snacks have a fixed portion.

Yes, from the app with at least 48 business hours of notice. The number of freeze days depends on the plan length (a monthly plan gets 10 days, three months or more get 30), and frozen days are added to the end of your subscription.

You can ask to cancel from My subscription. Our team reviews the request and decides any refund under the subscription terms; it goes to your wallet or back to your payment method.

We deliver daily from 3 pm to 11 pm; Friday is off.

Under My addresses in the app, add a new address, then choose it for specific days or for the rest of the subscription. Any change needs 48 business hours of notice.

KNET and cards, Apple Pay on iPhone, instalments with Taly or Deema, and your wallet balance.

You earn points with every paid subscription and redeem them at checkout. Every customer has a referral code: when a friend subscribes with it for the first time, you both get a reward.

Add your allergies and the ingredients you dislike in your profile; we tell the kitchen and it removes them from your meals.

Yes, every screen and message is in both languages, and you pick your language in settings.